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Refund Policy


Last updated: 01/01/2026


This Refund Policy outlines the terms under which refunds are issued by CoreSyntax ("Company", "we", "our", "us") for services purchased through our website https://coresyntax.io.



1. Eligibility for Refund


We offer a 30-day refund policy if there is a genuine issue with the project delivered by us.


To be eligible for a refund:


  • The refund request must be submitted within 30 days from the date of project delivery or service initiation
  • The issue must be related to functionality, performance, or failure to meet agreed project requirements
  • The issue must be reported to us with clear details and supporting information


2. Non-Refundable Situations


Refunds will not be issued in the following cases:


  • Change of mind after project approval
  • Delays caused by lack of client response or missing inputs
  • Requests beyond the 30-day refund period
  • Minor issues that can be reasonably fixed or resolved
  • Projects where substantial work has already been completed and approved


3. Refund Process


To request a refund, please contact us with the following information:


  • Registered name and contact details
  • Project or invoice reference
  • Clear explanation of the issue

Once we receive your request, we will review it and may attempt to resolve the issue before initiating a refund.



4. Refund Approval & Timeline


If the refund request is approved, the refund will be processed within 7–14 business days using the original payment method, subject to payment gateway or bank processing times.



5. Partial Refunds


In certain cases, a partial refund may be issued based on:


  • The stage of project completion
  • The amount of work already delivered
  • The nature and impact of the reported issue


6. Chargebacks & Disputes


We encourage customers to contact us directly before initiating any chargeback or payment dispute. Unauthorized chargebacks may result in suspension of services.



7. Changes to This Refund Policy


We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with a revised update date.



8. Contact Information


If you have any questions regarding this Refund Policy or wish to request a refund, please contact us:


Email: sales@coresyntax.io
Website: https://coresyntax.io